Dealing With Difficult People

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“Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance.” 
Business Executive

“The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards.” 
OS Magazine

Moaners, fault finders, manipulators – these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. In this second edition of the best-selling Dealing with Difficult People, Roy Lilley covers every angle, including:

• what conflict is and how to handle it
• coping with aggressive people
• motivating lazy colleagues
• dealing with difficult customers
• handling complaints
• beating bullies at their own game

Now including a brand new chapter on dealing with difficult people on social networks, it provides the tools and techniques you need to get the best out of the worst.

About the author Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live.

To know more about detailed contents and to buy the book please visit @ Viva Books Online  and avail 10% Discount with free Postage anywhere in India.

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Worship of the Divine Mother

mother-godess

Hinduism is the only major religion in the world which emphasises the worship of God in the form of the female divinity, popularly known as ‘Adi Shakti – the Mother Goddess’, representing the very essence of life and love. The Mother Goddess is worshipped in various forms – as the Universal Mother, Uma/Parvati/Gauri as the consort of Shiva; Lakshmi as the consort of Vishnu and also as the goddess of wealth and prosperity; Saraswati as the consort of Brahma and also as the goddess of learning; Durga as the destroyer of all evil forces, etc. There are also traditions of worshipping the various manifestations of the Mother Goddess in groups – Nava Durga, Asta Lakshmi, Sapta Matrikas, Asta Siddhis, Dasha Maha Vidya, etc.

Apart from these popular forms, the Devi manifests in many dimensions – as Kaali, the purveyor of time, representing Kriya Shakti – the power of Action; as Lalita, the beautiful goddess of the three worlds, representing Jnana Shakti – the power of knowledge; as Bhuvaneswari, the Queen of the Universe, representing Iccha Shakti – the power of Desire; as Maha Maya – the great seductress, as Moola Prakriti – the primordial nature, etc. Again as ‘Nature’ she represents both its benign and ferocious aspects – in her ‘Saumya’ and ‘Raudra’ forms. In villages throughout India, She is also worshipped as the ‘Grama-Devata’ – the village protector.

All this has led to the development of a rich and complex theology around the female divinity (Goddess as the highest principle, underlying all creation). Shaaktism considers Shakti as the motive force behind all action and existence in this phenomenal world. Shaakta Sidhanta encompasses nearly a wide variety of views and beliefs, some of them involving the highest forms of philosophical speculation. This book presents a bird’s eye view of all these issues in order to give the reader a general understanding about Adi Shakti – the Mother Goddess.

For detailed contents, about the author and to buy the book please visit @ Viva Books Online  and avail 10% Discount with free Postage.

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